Frequently Asked Questions
Everything you need to know about your glowing skin journey.
Are BYOMA products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested, soap-free, and non-comedogenic. We focus on barrier-boosting ingredients like our Tri-Ceramide Complex to ensure they are gentle yet effective for all skin types, including sensitive ones.
Is your packaging recyclable?
Sustainability is at our core. Our bottles are made from fully recyclable monomaterial plastic. We eliminate unnecessary excess packaging like outer cartons and shrink wrap to minimize our environmental footprint.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account on our website.
Do you offer international shipping?
Currently, we ship to the UK, US, and select European countries. We are working hard to bring BYOMA to skin-barriers worldwide, so please stay tuned for updates on our social channels.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are unsatisfied with your purchase, please contact our support team with your order number to initiate the process.
Are BYOMA products vegan and cruelty-free?
Absolutely. We are proud to be 100% vegan and cruelty-free. We never test on animals at any stage of product development, and we do not use any animal-derived ingredients.